Privacy policy.
Cancellation/Late Policy
We value your time and business and ask that you provide reciprocity in your respect for our space and scheduling policies. Should you need to cancel or reschedule, please notify us by phone or email at least 24 hours in advance. Cancellations with less than 24 hours of notice may be subject to a cancellation fee of $50.
In order to ensure that you get the most out of your appointment please arrive on time. If you arrive late your session will still end at the appointed time and be full price. On certain occasions we may be able to accommodate a partial or full appointment, this will be dependent on our discretion and schedule.
Client and Therapist Expectations:
We hope that when you enter our space you immediately feel at ease and safe. To ensure your safety as well as our therapists we have established client/therapist expectations:
All client visits and conditions are confidential. Our therapists will not discuss your session with anybody outside of our staff without your consent.
All clients will always remain modestly draped once the session has begun. This entails a sheet and blanket that will cover your private areas. Clients will be kept informed during the session of an area to be massaged.
Clients may choose to leave on as much clothing as needed to feel comfortable.
Clients may choose to refuse any massage method.
Clients may choose to stop a massage at any time.
Sexual interaction by the client toward the therapist or by the therapist toward the client is unethical and unacceptable. We do not tolerate any type of sexual harassment at our practice. If the client or therapist’s safety feels compromised, the session will be stopped immediately.
If any of these expectations are not met, the practitioner has the right to terminate the session with a client immediately and the client must leave and pay the full rate of their appointment.
Client Satisfaction
We believe wholeheartedly in the holistic, positive, and healing effects of therapeutic massage. We also understand that its not a “one size fits all” modality. We encourage clients to allow for the body work to settle in and slowly experience how each session provides healing. However, if after five sessions, you are not feeling the healing effects, or you are unsatisfied with our practice we will happily refer you to a different practice that may be better suited for your needs.